CONTACT CENTER SERVICES NCII
COURSE TITLE : CONTACT CENTER SERVICES NC II
NOMINAL DURATION : 144 Hours
COURSE DESCRIPTION :
This course is designed to develop the basic and common knowledge, skills, and attitudes of a Contact Center Services Provider in accordance with industry standards. It covers the basic, common and core competencies. Specifically, it includes competencies such as - communicate effectively in English for customer service, demonstrate ability to effectively engage customers and perform customer service delivery processes.
TRAINEE ENTRY REQUIREMENTS:
Trainees or students should possess the following requirements:
· Must have completed at least 10 yrs. basic education or an ALS certificate of achievement with grade 10 equivalent holder
· Can communicate in English either oral or written
This list does not include specific institutional requirements such as educational attainment, appropriate work experience, and others that may be required of the trainees by the school or training center delivering the TVET program.